Samsung’s smart home platform SmartThings had downtime for almost one full day at the beginning of this week.
Starting on early March 12, users in the U.S. reported on social media that their smart home hub were not working using the SmartThings mobile app. In the afternoon that day, SmartThings acknowledged this issue on Twitter and said it’s working on solutions. Samsung then updated the status on the social media periodically after the outage began.
When an outage occurs to a smart home hub, connected gadgets lose their ability to connect to one another. For instance, the command to turn on kitchen light and the television while arriving home won’t work, although users can still control these devices manually.
Around 9 pm Pacific Time that day, SmartThings announced that the root cause of the outage had been addressed, and that users should be able to control devices and access the SmartThings app. But “a small subset of those users” won’t get everything back to work with their smart home hub until 8am Pacific Time the next day. Samsung didn’t fully disclose the reasons for the outage.
This is not the first time SmartThings had issues. Back in 2016, some devices were turned on and off intermittently, some users reported.
Since the launch in 2015, Samsung has been trying to improve the smart home platform for both developers and end users. The company also brought many more third-party device support and the platform has gained more momentum in the industry.
While outages can affect customer satisfaction, we realize technologies are not always reliable. In the end, smart home gadgets should still provide the manual control option in case of an outage.