XPO Logistics, the largest provider of last-mile delivery of bulky and heavy items in North America, has just announced the availability of delivery tracking, scheduling and re-scheduling using smart speakers – to be launched next month.
XPO says it is the first large delivery and warehousing company in the world to offer the voice command service, which is accessible via Amazon Echo and Google Home devices.
Customers will be able to use the voice service from the point of sale all the way to home delivery. A voice command to reschedule delivery will trigger changes in XPO’s internal logistics tracking and dispatching software. Then, a new delivery time will be shown on the truck driver’s mobile app.
While the trucking industry is perceived by some as old-school in terms of using technology, XPO has apparently begun a digital makeover. Last week, the company also introduced a software that allows businesses to track cargos in real-time across the U.S.
“Tech-enabled consumer services are critically important in an increasingly competitive marketplace,” said XPO’s chief information officer Mario Harik, who attended a live demonstration at the Home Delivery World 2018 conference in Atlanta on Wednesday.
“Today’s consumers expect access to, and control over, their personal experience within the supply chain. We’re adding simple yet powerful tools that use connectivity to strengthen these relationships,” said Troy Cooper, chief operating officer of XPO Logistics.
“We’re helping our customers build loyalty and protect their brands, many of which are household names in e-commerce and retail,” Harik said. XPO manages some 35,000 deliveries directly to households on a daily basis, on behalf of major retailers like Home depot, Best Buy and Crate and Barrel.
The delivery company consolidates multiple loads on a single truck, and is the second-largest logistics company providing such service.
Along with the voice capability, XPO announced it will open another 85 warehouses by the end of the year, to further its service network across the U.S.
The company also announced new last-mile delivery operations in five European countries in February 2018.