At 9:30pm on Wednesday, May 16, homeowners with the Nest system installed had a situation where the Nest mobile apps went down, and had to turn on and off their smart locks and to adjust the thermostat manually.
Nest’s iOS, Android and web apps were all inaccessible at the time. The outage affected users across the U.S., Canada and the Netherlands. Nest’s frustrated users flooded into social media and complained about the issue.
“We’ve received reports from Nest Secure and Nest x Yale Lock customers who are unable to arm/disarm or lock/unlock via the Nest app. Physical controls aren’t affected. We’re currently investigating this issue and will provide more info when available,” wrote the Twitter account Nest Support.
Three hours later, the midnight of May 17, the account informed that this issue was resolved. However, the brand didn’t explain the reason causing this break-down.
First known by its flagship smart thermostat, Nest has expanded its smart home product portfolio into smart doorbell, smart lock, security camera and security home system.
If a home fully installed with Nest’s smart home products, this three hours of bread-down would disfunction every smart features like they should be.
For smart home brands and service providers, the Nest case reminds one thing: when nobody can certain the technology system behind the smart home platform will work 24/7 everyday, it’s better to have a manual option for users to control.
Nobody wants to spend a big amount of money, install a smart lock to be controlled via mobile apps or voices, then be locked at home due to service breaks down.