Direct Energy launched the second phase of Direct Your Energy, which includes an online dashboard detailing customer usage according to the appliances and products in their homes, as well as showing weather patterns, home comparisons, temperature set point overlays, personal alerts and recommendations, and much more.
Using live customer data from smart meters, Direct Energy can now provide a detailed account of a customer's energy usage. This means the total amount spent at the appliance level, such as air conditioning, will be shown.
Another new feature in the second phase of Direct Your Energy is a home comparison of a household's energy usage. This information relates a customer's usage compared to other homes within the same zip code with similar appliances, home amenities, and usage patterns. Customers will also receive personal alerts and recommendations based on their usage behavior. For example, “Amanda, your water heater is consuming 56% more electricity than normal, costing you an additional $16.35 this month.”
In case repairs or other energy-saving services by certified technicians are needed or recommended, the Direct Your Energy dashboard also conveniently provides contact information for companies within the Direct Energy family of brands that offer relevant services. The companies featured include Benjamin Franklin Plumbing, Mr. Sparky and One Hour Air Conditioning & Heating.
Another feature, the Home Profile survey, gives customers the option of providing additional information on home amenities and appliances to help improve the accuracy of energy usage forecasting and email and alert personalization. The goal is to help a customer better understand not only how their overall energy usage compares in relation to other similar homes, but also to give insight into how much their appliances consume compared to appliances in homes of a similar size.
Energy-saving tips will periodically show on the user dashboard and be sent via email to notify a customer when more potential savings are discovered. These features are in addition to those available in phase one of Direct Your Energy.
Direct Your Energy can now be seen online by customers in Texas when they log in to MyAccount, the online customer account tool where customers can manage their energy account, pay energy bills, track energy usage and get personalized insights, recommendations and offers. Direct Your Energy will continue to roll out new features going forward, based upon customer engagement and feedback.
Source: Direct Energy