A new startup called Truthing announced that it is launching on-demand tech support service for smart home users. The companion app will connect homeowners with tech specialists.
Users and support specialists are matched using Truthing’s intelligence system, based on users’ device type and brand. Once connected, users can instantly talk with the specialists via a video call, so that they can describe their tech problems visually.
“This is equivalent to a virtual home visit, while being considerably cheaper than one,” Truthing describes in a statement.
In the video call, the specialists can ask questions and provide step-by-step guidance to homeowners within minutes. Users won’t need to wait for a couple of days for a tech support personnel.
In addition, Truthing highlights its service as a peer-to-peer solution. It not only provides on-demand service, but also invites tech gurus in a residential area to join the platform as tech support specialists.
Maybe someone is used to provide technical advices for friends and family members during their free time. Now with Truthing, they can also monetize their knowledge on smart home devices.
Once Truthing recognizes and confirms their knowledge and skills, they can start answering service requests based on their own schedules and workloads via smartphones. It sounds similar to how on-demand car-hailing services works. It’s like Uber and Lyft services for smart home devices.
“We realized that, after manufacturer tech support, the most credible voice for a consumer, in a time of tech crisis, is that of an experienced user. We wanted to create a platform that would connect them together instantly and simplify the process of explaining and diagnosing the problem. Something that would take hours, or even days on a forum, can happen in minutes, using Truthing,” said the company’s founder Kiran Gopinath.
Truthing can work great for small issues of smart home gadgets, since it can help homeowners solve problems fast and in real-time. However, for serious issues that require physical home visits and issues that require disassembling gadgets to check the parts, a tech support from device manufacturers may be better.
Truthing will launch its app on the iOS App Store soon. At the same time, the company is inviting all tech-savvy people to join the platform and help other users with their tech gadget problems.