Tact.ai, a conversational AI sales platform, just announced the completion of its US$27M Series C fundraise, bringing the company’s total funding to more than US$57M. New investors include Amazon Alexa Fund, Comcast Ventures and Salesforce Ventures.
“Just as people were quick to adopt voice technology in the home, we see an enormous opportunity for voice services in the enterprise,” said Paul Bernard, Director of the Alexa Fund. “Tact was one of the first services to launch alongside Alexa for Business last fall, and we’re excited to support them as they work toward their vision for a more natural, productive enterprise sales environment.”
By leveraging AI running on edge devices, companies now have an opportunity to digitize human workflows and remove friction created by enterprise applications. Tact.ai delivers a new system of workflow for sellers to remove friction from their day-to-day sales activities.
With the AI-powered Tact Assistant, sellers can manage their deal flow and customer interactions in a more conversational way, just as naturally as playing songs using Alexa.
David Zilberman, Managing Director at Comcast Ventures, who led the Series C funding investment, said, “Today, there’s a massive shift happening from the Cloud to the Intelligent Edge. We were impressed with Tact.ai’s success in harnessing this shift to redefine CRM and sales technology strategies for large global customers.”
The new financing will be used to expand the company’s operations into new products and markets.
Tact AI Assistant is currently available on iOS and Android, voice services like Cortana and Alexa, and messaging platforms like Microsoft Teams, WebEx Teams and Slack.
Sales teams at Fortune 500 customers are using the Tact AI Assistant as their single pane of glass over customer data scattered across multiple enterprise applications such as CRM, email, calendar and legacy databases.
“Sales professionals can no longer afford to get stuck shuffling between different apps looking for the right combination of data and insights,” said Luca Felli, Digital Experience and Analytics Leader at Cisco Systems. “Tact.ai’s ability to meet sellers within their daily workflow of activities delivers a frictionless, 360-degree experience when most needed – at the ‘edge’ of customer interactions.”
Now, Tact.ai is unveiling two new capabilities to its platform: Voice Intelligence and an Intelligent Workspace.
Moving beyond traditional speech transcription and commands, Voice Intelligence delivers conversation-driven workflows that allow sellers to control their enterprise applications with natural language in-car.
Voice Intelligence Engine’s Unique Features
Adaptive Organizational Ontologies: unlike general purpose digital assistants that cater to a wide range of consumer interest, Tact is specialized: trained to support discussions tailored to the sales domain, seller persona, and enterprise terminology.
Nonlinear Dialog Flows: allows the assistant to adapt to the user’s conversation flow in a more dynamic way, even when the user switches topics.
Situational Context: ensures the highest rate of accuracy by incorporating knowledge about the user, their preferences, and past conversation history to better understand and predict what they mean.
Dynamic Narratives: allows the assistant to avoid monotonous answers by providing more human-sounding responses in natural language, instead of mechanical readouts of database fields.
System-Initiated Conversations: like a human assistant tapping you on the shoulder, the digital assistant can now proactively initiate a dialog with the user to push insights and enable the user to take action.