Google Assistant’s routines feature did not work properly on third-party smart speakers, according to media reports.
Routines from Google enables users to chain multiple automation commands into one, so that users don’t have to give multiple commands. For instance, a “good morning” command may turn on the coffee machine, open the window blind and have the assistant start news briefing.
While the routines work well on the Google Home speakers, users complained that it does not on third-party devices, such as JBL Link speakers, the TicHome Mini and the Sony S50G, according to Android Central.
Routines of Google Assistant are broken, according to user feedback posed on online forums Reddit’s /r/GoogleHome page and the Google Assistant Help Community.
Malfunction examples include scheduled routines stopped working after weeks of consistent performance; custom routines were answered with “I don’t know how to help with that yet”; and default “good morning” routines worked while “good night” didn’t.
To make the matter even worse, there is no customer support line for Google Assistant. Users having problems with Google Assistant were told to contact device manufacturers, even if the problems are related to Google Assistant.
The issues have been around for the last two weeks. Until Google fixes the problems on the server side, users will have no choice but to wait.
More and more device makers are creating products with Google Assistant built-in, extending customers’ choices of Google-powered voice devices. Google could unveil a new product for the Google Home product line on October 9.